Acceptable Use Policy
What may not be sold or done on the platform, and what happens when it is.
Draft scaffold — not a legal document
This page is a placeholder. It has not been reviewed by counsel, it is not in effect, and it creates no rights or obligations for anyone. It lists what the Acceptable Use Policy will need to cover — the operative language is deliberately absent.
Nothing here may be relied on, quoted, or presented to a customer as litecommerce's terms.
litecommerce's role
litecommerce sets and enforces these limits; the tenant is responsible for compliance.
Sections this document must cover
Scope only. These describe what each section has to establish, not what it will say.
1. Prohibited content and goods
Illegal goods, regulated categories requiring licensure, fraud and deceptive practices, IP-infringing content, and any categories the payment processor independently prohibits.
2. Prohibited platform conduct
Abuse of the API, attempts to reach other tenants' data, circumventing rate limits, and using the platform to send unsolicited mail.
3. Enforcement
Warning, suspension, and termination — mapped to the implemented organization suspend/archive lifecycle. The stated process must match what operators can actually do.
4. Reporting a violation
How a third party reports abuse, and the response commitment.
Open questions for counsel
- Prohibited-category lists must be reconciled with the payment processor's own restricted-business list; ours cannot be more permissive than theirs.
- Enforcement steps must match the implemented lifecycle rather than describing an escalation path that does not exist.
Tracked by issue #1828. Tenant storefront policies are a separate thing entirely — each tenant publishes its own shopper-facing policies, which are not covered by any document here.